Spotlight: Michael Silver @ Kaizen

A spotlight is a short-form interview with a leader in health tech. In this spotlight, you'll hear from Michael Silver, Co-founder of Kaizen.

What does Kaizen do?

Kaizen allows companies to deploy complex browser automation in minutes instead of weeks.

Kaizen is deployed across public companies, healthcare organizations with 1,000 clinicians, and vertical software juggernauts like Augment and Assort Health. In the last month, we’ve 4x’ed the number of workflows we execute daily. We’re only just getting started.

How did you end up working in health tech?

My co-founder and I are both the progeny of doctors, and came face to face with healthcare growing up. While Kaizen isn’t built exclusively for healthcare, we knew it was a large market for automation and became HIPAA compliant within the first month of operating the business. Since then, healthcare has been our fastest-growing vertical.

Full automation for provider enrollment and CAQH updates is our fastest-growing use case. We help leading telehealth providers onboard hundreds of providers a week, achieving 75% automation rates while saving hundreds of thousands of dollars in underpaid claims. Provider groups use Kaizen to automate a number of other RCM operations, such as prior authorization, eligibility verification, and denials management.

How does your role intersect with revenue cycle management (RCM)?

A huge part of what we do touches RCM; it’s where automation has the clearest ROI in healthcare. 

Most RCM workflows are still driven by humans moving data between payer portals, EMRs, and spreadsheets. Kaizen automates those processes directly in the browser so teams can scale operations without adding headcount. We work closely with revenue cycle and operations leaders to identify high-volume, repetitive workflows like eligibility checks, prior auths, and claims follow-ups, and deploy automations in hours instead of the typical multi-month integration cycles.

What do you think RCM will look like two years from now?

Two years from now, RCM will be unrecognizable. The industry is moving from static software and manual processes to adaptive, AI-driven automation that learns from every interaction. Instead of hiring more staff or outsourcing, teams will orchestrate a network of reliable automations running 24/7 – verifying coverage, submitting claims, and updating payor portals with full auditability. The winners will be the organizations that pair reliability with velocity, the ones that can trust their automations to run at scale without breaking when payer sites change. That’s the future Kaizen is building toward.